The mission of the McDowell County Department of Social Services is to respectfully assist families and individuals by helping them maintain, and/or enhance their quality of life; to prevent abuse, neglect, and exploitation of vulnerable people in the community.

The Department of Social Services is located on East Court Street in Marion. The Department is responsible for implementing Federal and State human services programs.

People Focused & Service Driven


Income Maintenance Programs

Among Social Services’ income maintenance programs are the work first program, food and nutrition program, low income energy assistance program, medicaid program and special assistance for adults.

Service Programs

Among the service programs, Social Services administers adoptions, adult care home case management, adult services, case management, child support, community alternatives program for disabled adults, adult rest homes, general assistance, guardianship, in-home aide, hospital social work, JOBS program, permanency planning, placement services for adults and children, protective services for adults and children, representative payee, services for the blind, medical transportation and clerical support.

Document Actions
What's New

Epass Tutorial
If you would like more information on epass and how to apply for medicaid or food and nutrition benefits, please click here.

Changes to Child Care
Effective 10/01/2014 there are some changes to the Child Care program that you need to be aware of. To view this information, please look on the left hand side of the screen under economic services and child care. The files are called legislative changes and insert.

LIEAP Opening December 1st for Select Individuals (heating assistance)
  The North Carolina Department of Health and Human Services has announced that the state's Low Income Energy Assistance Program (LIEAP) will be accepting applications beginning Dec. 1, 2014.
LIEAP is a federally-funded program that provides a one-time vendor payment to help eligible households pay their heating bills during the cold-weather months. Citizens interested in applying need to be aware of the application process and the eligibility requirements for the LIEAP benefit.
  Eligible households containing a person aged 60 and above, or at least one disabled person (receiving SSI, SSA or VA disability) receiving services through the Division of Aging and Adult Services (DAAS) can apply Dec. 1.
  If funds remain available after Dec. 31, any other eligible households may apply from January through March 2015 or until funds are exhausted.

We do not currently have funds for CIP (heating assistance).

NCFAST and What It Means to You
In October 2012, McDowell County began taking applications for Food and Nutrition using the new state system, NCFAST. In December 2012, we began processing changes and recerts for FNS in NCFAST and on October 1, 2013 we started taking medicaid applications for most medicaid programs. Like most new technology, this new system has issues and defects. Therefore, your application may take longer to process than it would have in the past and the interview process will take longer. We ask for your patience as we continue with the implementation on the new state system and please know that we are doing our very best to deliver benefits in a timely manner.

Community Resource Booklet
DSS has identified the need for McDowell County citizens to have access to a community resource booklet to learn more information about what the county has to offer. To view the booklet, please click here.

Report Changes or Apply Online
If you need to report a change for your Food and Nutrition, Work First,  Medicaid, or Day Care case,  you are now able to do so online. To do so,  click here. If you would like to apply for medical benefits, there are two types of applications: one for multi person families and one for a single person household. Please click on the appropriate link: multi personsingle person. To apply for Food and Nutrition, click here. You also have the ability to apply for services through the Epass website, here.

Children Protective Services
If you have ever wondered what constitutes a child protective services report but didn't know where to look, this information is available via the manual website. To view the CPS manual, please click here.

DSS recognizes the importance of communicating with the citizens of McDowell County through any possible avenue. Therefore, we have created a Facebook page to keep citizens informed on what the department has going on and any changes that might occur. You also have the ability to send a private message concerning changes that need to occur with the services that you receive. The administrator will check the messages daily and forward to the appropriate worker. Please do not include social security numbers in your message. To visit the page, click here.

211 Introduced in McDowell County
McDowell County residents now have access to the United Way's information line, 211. This service is free, confidential, 24-7, and available in any language. 211 is your connection to food, clothing, shelter, child care services, consumer help, counseling, crisis intervention, health care, housing, senior services, support groups and volunteer opportunities. Just pick up your phone, dial 211, and be connected to a live operator that will assist you in finding resources within the community to help you or your family.

McDowell County and Project Lazarus
McDowell County has partnered with Project Lazarus to assist in the fight of drug overdose prevention. To learn more information about this project, please visit the Project Lazarus website, or read the article from the McDowell News website.





Personal tools